General Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Dream Jackpot. They explain the relationship between us and our users, what we expect from account holders and what you can expect from our platform. We ask that you read the page carefully before registering or placing bets, as continued use of the site means you accept these terms.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one account per person is permitted and you must provide accurate, up-to-date personal information. We may suspend or close accounts where we suspect fraud, bonus abuse, duplicate accounts or a breach of these terms. Account holders must notify us immediately if they suspect unauthorised access.

Eligibility requirements

To register you must be at least 18 years old and legally permitted to use online gambling services in your jurisdiction. Registration is limited to permitted jurisdictions only. We may refuse or close accounts where a user is subject to self-exclusion schemes or is otherwise ineligible. By registering you confirm you meet all eligibility criteria.

Acceptable platform use

Users must not use proxies, VPNs or other tools to mask their location when accessing the site. Any attempt to manipulate games, use automated software, or engage in abusive behaviour towards staff or other users is prohibited. You must not attempt money laundering, collusion, or circumvention of our controls. Breaches of acceptable use may lead to account restrictions, loss of funds and reporting to relevant authorities.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these conditions. Bonuses and free spins may carry wagering requirements, maximum bet limits and game restrictions. Unless otherwise stated, promotional offers are non-transferable and cannot be used in conjunction with other offers. We reserve the right to withdraw or amend promotions and to withhold bonuses where we suspect abuse or fraud.

Deposits and withdrawals

All deposits must be made from payment methods in your name. We may place limits on deposit amounts and require you to set personal limits for safer play. Withdrawals are subject to verification checks and funds will normally be returned via the original deposit method where practicable. We may require identity and source-of-funds documents before processing withdrawals and may delay payment until checks are complete.

Verification and checks

We carry out identity checks to comply with applicable rules and to protect users. You may be asked to provide documentation such as proof of identity, address and source of funds. Failure to provide requested documents may result in withdrawal delays or account suspension until the checks are satisfied.

Dispute resolution

If you have a complaint you should contact customer support in the first instance. We aim to resolve disputes promptly and fairly. If a dispute cannot be resolved directly, we will explain options for escalation to an independent complaints service where appropriate. Our decision following internal review will be communicated in writing.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to account holders through the site or by other reasonable means. Continued use of the service after notification constitutes acceptance of the revised terms. For queries about any change, please contact our support team.

For safer play, users are encouraged to use available tools such as deposit limits, time-outs and self-exclusion, including registration with schemes like GAMSTOP where applicable. If you need help managing your play, contact support or consult independent help services.

DreamJackpot reserves all rights not expressly granted in these terms.